Terms and Conditions
Please read these terms carefully before engaging OfficeShine Services for commercial cleaning and workspace maintenance. These conditions govern our business relationship and ensure a reliable, professional standard of service.
1. Service Agreement and Scope
These Terms and Conditions constitute a legally binding agreement between OfficeShine Services ("Provider") and the commercial entity ("Client") engaging our professional cleaning services. By accepting a tailored cleaning plan or quote, the Client agrees to be bound by the terms outlined herein.
The specific scope of work, frequency of visits, and targeted facility areas will be defined in a separate commercial cleaning plan approved by both parties. Any supplementary tasks requested outside the agreed scope may incur additional charges and require schedule adjustments.
The Client agrees to provide our cleaning personnel with unhindered, safe access to the premises during the scheduled service hours. The Client must also ensure adequate lighting, hot water, and necessary utility connections are available to facilitate standard professional cleaning operations.
2. Payment and Scheduling
Invoices for ongoing commercial cleaning plans are issued on a monthly basis unless an alternative billing cycle is specified in the service agreement. Payment is due in full within 14 days from the date of invoice issuance.
In the event of delayed payment, OfficeShine Services reserves the right to suspend cleaning operations until the outstanding balance is cleared. Late payments may be subject to standard commercial interest rates as permitted by law.
Schedule modifications, including skipped days due to public holidays or office closures, must be communicated at least 48 hours in advance. Failure to provide adequate notice may result in the Client being charged for the originally scheduled cleaning shift.
3. Liability and Compliance
OfficeShine Services maintains comprehensive commercial liability insurance to cover property damage or injury directly caused by our personnel while performing contracted duties. The Client is required to secure their own valuables, sensitive documents, and fragile equipment prior to scheduled cleanings.
We assume no liability for pre-existing damage, general wear and tear, or issues arising from improperly installed fixtures. Any claims regarding service quality or alleged property damage must be reported in writing within 24 hours of the completed cleaning shift to be considered valid.
Both parties commit to maintaining confidentiality regarding sensitive business information, security protocols, and internal operational data observed or shared during the fulfillment of the cleaning contract.
4. Contact and Administration
For inquiries regarding these terms, to request a copy of our commercial insurance policies, or to discuss modifications to your current B2B service agreement, please contact our administration department directly. Our team is available to assist you with all contract-related questions.